Delivery Policy

We strive to ensure a seamless and timely delivery experience for our valued customers. Here are the key details of our delivery policy:

Delivery Fees:

  • Orders above £50 are eligible for free delivery.

National Delivery:

  • We offer national delivery service within the UK mainland (excluding Northern Ireland and islands).
  • Our trusted delivery partner for national deliveries is DPD.
  • Orders placed before our 3pm cut-off time will be dispatched for next day delivery.
  • National deliveries are available Monday to Saturday, except on bank holidays
  • On bank holidays, we do not offer delivery services on that specific day and the day after.

Local Delivery:

  • For customers addresses in the postcodes NE1 to NE13, NE27, NE28, we offer a dedicated local delivery service.
  • Our own fleet handles local deliveries between 5pm to 8pm to ensure a reliable and efficient service.

Notes:

  • Please note that delivery times may vary based on factors such as order volume and external circumstances.

We take pride in delivering your orders with care and efficiency, ensuring your meals arrive fresh and ready to be enjoyed. Should you have any further questions or special delivery requirements, please feel free to contact our customer support team.

Thank you for choosing Hara Chef for your culinary journey.

FAQs - Delivery

Can't find the answer for your question? Reach us via contact form

We deliver across Mainland UK, Monday to Saturday. Unfortunately, if you live in the islands outside Mainland UK, we are unable to deliver to you at this moment.

Unfortunately, we currently don’t deliver on Bank holidays and the day after.

No worries. Just click the link from our carriers and follow the instructions to set up ‘Leave at safe place’, ‘Deliver to a neighbor’ or ‘Pick up shop’, then collect it when you get home

We work closely with our delivery partners to ensure every order is delivered to you on time. If you haven't received the ETA from the carrier by 1pm on the chosen delivery date, please let us know and we will look into this for you.

In the rare event your delivery is not in the address when the status says it has been delivered, kindly double check other possible spots and ensure it has not been left with a neighbour.

If you still can’t find your delivery, please let our customer care team know and they will be able to help you.

If your box is damaged or anything is missing from the box, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible.

An email with a link to track your order will be sent the day before delivery. You will also receive email updates about your order on the delivery day.

Usually, all deliveries will be completed between 8am to 6pm. You will receive an ETA on the day of delivery by email. If a delay is expected, we will get in touch to let you know.

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