We deliver across Mainland UK, Monday to Saturday. Unfortunately, if you live in the islands outside Mainland UK, we are unable to deliver to you at this moment.
Unfortunately, we currently don’t deliver on Bank holidays and the day after.
No worries. Just click the link from our carriers and follow the instructions to set up ‘Leave at safe place’, ‘Deliver to a neighbor’ or ‘Pick up shop’, then collect it when you get home
We work closely with our delivery partners to ensure every order is delivered to you on time. If you haven't received the ETA from the carrier by 1pm on the chosen delivery date, please let us know and we will look into this for you.
In the rare event your delivery is not in the address when the status says it has been delivered, kindly double check other possible spots and ensure it has not been left with a neighbour.
If you still can’t find your delivery, please let our customer care team know and they will be able to help you.
If your box is damaged or anything is missing from the box, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible.
An email with a link to track your order will be sent the day before delivery. You will also receive email updates about your order on the delivery day.
Usually, all deliveries will be completed between 8am to 6pm. You will receive an ETA on the day of delivery by email. If a delay is expected, we will get in touch to let you know.